Frequently Asked Questions
Find answers to common questions about our smart home solutions
Are your smart home devices compatible with voice assistants?
Yes, most of our Genie products are fully compatible with Amazon Alexa, Google Assistant, and Apple HomeKit for seamless voice control.
Do I need a professional to install my Genie devices?
While our products are designed for DIY-friendly installation with step-by-step guides, we recommend professional installation for complex electrical setups.
How do I reset my smart hub?
To reset your hub, locate the pinhole button on the back, hold it for 10 seconds until the LED flashes amber, then follow the app prompts to reconnect.
Is there a monthly subscription fee?
The Genie Company offers free basic cloud storage and remote access. Premium features like extended video history are available via optional monthly plans.
Can I control my home devices while I am away?
Absolutely. As long as your home hub is connected to Wi-Fi, you can control all linked devices via the Genie mobile app from anywhere in the world.
What is the warranty period for Genie hardware?
We offer a comprehensive 2-year limited warranty on all electronic hardware and a lifetime warranty on selected mechanical components.